Build Brand Power & Positioning – Customer Challenges
Customers never tell you what they need, so how do you know what to do that they will really value?
Managers, designers and engineers are going to have to get their hands dirty understanding what happens on the front lines where work gets done and where customers experience the firm’s products and services. While this sounds like an ideal goal, building useful “customer learning experiences” is a much greater challenge to the innovation process than most understand.
Case Study: Educational Software
/0 Comments/in Case Studies /by grahamoA major test publishing firm purchased an online-testing company and turned to QDI to learn how to brand the new product line.