Channel Support – Customer Challenges
Are your channels failing you?
How do you determine if your existing channels will deliver the growth you need? Looking at sales volume often doesn’t tell the whole story and gives no clue to why revenues are dropping. The challenge for marketer is to understand why this happens (or could happen) and how to stop it before it happens or what to do once it has happened. A fundamental question will be, “Did the customer leave the channel, and if so was it because the channel failed or because the customer’s needs changed and the channel couldn’t adapt. Or did something else happen to change the channel’s focus so that your products’ importance dropped. All these require understanding that can only be gleaned from the market.
Case Study: Floor Coatings Manufacturer
/0 Comments/in Case Studies /by grahamoOur client wanted to become a strong player in the commercial new construction market, a market in which architects and general contractors make the purchase decisions.